Warranty Policy

  • • How long is the warranty period? We offer different warranty options (standard and extended) for all our products. You can verify the warranty plan you purchased on the sales confirmation copy.
  • • Coverage & Limitation

    We warranty the products to be free of material defects in workmanship for the warranty period from the date your product is delivered.

    The following wear-and-tear parts are not covered under the warranty. Tires, rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt, chain, spark plug, brake linings and/or pads, batteries, sprockets, external springs, clips, nuts, bolts and fasteners, any part(s) made from rubber.

    Chrome parts are covered for ten (10) days of delivery.

    The warranty would remain in effect only under these circumstances:
    1. --The product is used under normal conditions and for its intended purpose.
    2. --There are no modifications or unauthorized repairs performed on the product.
    3. --The product receives all necessary maintenance and adjustments.
    The following is not covered under this warranty.
    1. --Labor
    2. --Loss of time or pay without vehicle
    3. --Towing or shipping charges
  • • Damage upon receipt

    All shipping damage related claims needs to be filed out within 48 hours of delivery.

    All claims related to missing parts or damage upon receipt need to be filed within five (5) business days.

    Warranty claims due to shipping damage will not be acknowledged if the damages are not noted on the carrier's delivery documents. (see Receipt Instruction & Shipping Damages for details)

  • • How to file a warranty claim? All warranty claims need to be submitted through the website. We do not take new warranty claims over the phone. Once a warranty claim is submitted through the website, please allow 24-48 hours processing time. Your warranty claim will be answered either through email or our mechanics will call you and provide tech support over the phone.
    For a Parts Request please fill out the following form located at http://www.megamotormadness.com/parts_request. You will need the following information:
      1. a) Model no.
      2. b) VIN no.
      3. c) Order no.
      4. d) Shipping Address (if different from order address)
      5. e) Photo of the defective part
    Please also include a short description of the problem.
    In some cases, defective parts maybe asked to be mailed back to MegaMotorMadness.
    The customer will be responsible for the shipping to send back the defective parts.
    The validity of any warranty claim is at sole discretion of MegaMotorMadness/E-Commerce Plus Inc.
    Once a warranty claim is validated, replacement parts will be sent out at no extra charge for the first warranty order. The customer will be responsible for the shipping cost on any additional warranty orders.
  • The validity of any warranty claim is at sole discretion of MegaMotorMadness/E-Commerce Plus Inc.

    Once a warranty claim is validated, replacement parts will be sent out at no extra cost for the first warranty order. Customer will be responsible for shipping cost on any additional warranty orders.

  • • How fast will we ship out your parts order? We have 95% of parts in stock. Once a warranty claim is filed and confirmed, we will ship out the parts within one week. In rare cases where we do not have the parts in stock and have to order from overseas, the turnaround time is between 30-45 days.
  • • Receipt Instruction & Shipping Damages To ensure your satisfaction and better customer service, we ask that you follow these instructions when you receive your order. It willaddress any problems you should encounter and will allow you to enjoy your purchase sooner.
    1. Before the delivery driver arrives, have a camera (preferably digital) ready.
    2. Once the delivery driver arrives and unloads your box, and before he or she leaves, inspect the condition of the box carefully and note any dents or tears in the cardboard box. Dents or tears might be a sign that the product inside is damaged from shipping.
      1. If you notice any dents or tears, take pictures. With the delivery driver there, open the box where the dent/tear(s) is/are and carefully inspect the product to see if there are damages. If there are minor damages, take pictures and note the damage(s) on the delivery confirmation form. You can let the driver leave at this point.
      2. File a warranty claim of the damage(s) at http://www.megamotormadness.com/parts_request and attach pictures so that we may file a claim with the shipping company and send you a replacement part.
      3. If there are major damages, call customer service immediately at 855-623-6686. Do not refuse the shipment. Most damages can be repaired by replacing plastics or other parts. A customer service representative will walk you through the process of filling the initial report with the trucking company and warranty claim with Megamotormadness.com.
      4. You'll need to note the shipping damage on the delivery slip for any type of damages to ensure that your warranty will be validated.
    3. 1. Assembling Of Your Product – please follow the PDI Instructions (refer to Maintenance Section for details)
    4. 2. If you notice any parts missing upon receipt, you'll need to contact us immediately or within five (5) business days.

 
Live Chat Email Us Call Now! 855-623-6686